Volunteering at St. Michael’s
(March 12, 2020) - Please note that the St. Michael's Hospital volunteer program is currently suspended in order to better protect the health and safety of our volunteers, patients, families and staff.
If you are a current volunteer, please check your email or leave us a voicemail message for information and updates.
If you are a future applicant, please periodically check our website for updates as to when we will resume normal operations.Thank you.
What do our volunteers do?
Important note: The majority of our volunteer opportunities are during the regular business day (8 a.m. - 4 p.m., Monday to Friday). Our evening and weekend opportunities are more limited. To help you plan, please see this chart of when our volunteer placements occur.
Our volunteer roles fall into four categories:
Nursing unit volunteers visit with patients to offer services and support that makes patients' hospital stays more comfortable. This includes visiting with patients, helping patients to complete their daily menus, clearing food trays and making sure patients have what they need close at hand (TV, telephone, call bell, etc).
- Areas include: Orthopedics, General Surgery, Trauma, Nephrology, Oncology, Cardiology, Cardiovascular Surgery, Internal Medicine, Dialysis and Medical Day Care (Chemotherapy).
Liaison or greeter volunteers provide support and information to visitors and families. They act as a link between hospital staff and patients' relatives and friends, give families up-to-date information regarding the location of the patient, escort families around the unit or around the hospital, and keep our waiting areas in good order.
- Areas include: Surgical waiting room, numerous Intensive Care Units, Emergency Department and various information desks.
Gift Shop volunteers offer exceptional customer service to patients and visitors alike.
The Gift Shop is an exciting hub of activity for the hospital. It is a specialized retail store that offers gift items, clothing, books and magazines, greeting cards, refreshments and personal care needs.Gift Shop volunteers gain valuable experience and training in customer service, creation of retail displays, cash operations and stock taking.
Programming volunteers help to provide special programs or activities to patients and families that contribute to their social, recreational, spiritual and informational well being.
Please note that there are a limited number of volunteer placements in each of these programs at any given time.
|Program||Description||How to apply|
|Baby Tuck Shop||The Shop volunteers greet new mothers and provide them with donated clothing and other baby needs. Fridays only.||Use the regular volunteer application|
|CNIB kiosk||An information booth for Eye Clinic patients.||Please apply through the CNIB|
|Communion ministers||Specially trained lay volunteers provide Communion at the patients’ bedsides.||Interested volunteers should contact Spiritual Care at 416-864-5324.|
|Discharge Experience Survey||Volunteers assist with gathering feedback from patients about their hospital stay through a short telephone survey. For privacy reasons, the calls must be made from the hospital, Monday to Friday during business hours.||Use the regular volunteer application|
|NICU family support||Providing support to families and babies in the Neonatal Intensive Care Unit.||Program is accepting applications for our waitlist only. Program is also not currently open to students.|
|Patient and Family Learning Centre||The Patient and Family Learning Centre provides a range of information resources and services for patients, their families and friends.||Please see the Learning Centre website for information and to apply|
|Patient book cart||Volunteers travel to patient rooms to offer reading materials.||Use the regular volunteer application|
|Prenatal tours||Volunteers offer tours of the Labour and Delivery unit to new parents.||Use the regular volunteer application|
|VISA (Elder Visiting) Program||Specially trained volunteers visit with and engage seniors at risk of delirium while in hospital.||Use the regular volunteer application|
|Visitors library||Volunteers help maintain a reading room of books and magazines.||Use the regular volunteer application|
|Visitors reading room||Volunteers help maintain a reading room of books and magazines as a place for families of surgery patients to wait.||Use the regular volunteer application|