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Department of Family and Community Medicine and St. Michael’s Academic Family Health Team

Appointment information - including telephone and video options

Important information about the St. Michael’s Hospital Academic Family Health Team’s response to COVID-19 pandemic and patient appointments

Notice to all patients:

To prevent the spread of COVID-19, and to continue to provide the best possible care to our patients, we will be offering virtual care visits such as telephone appointments and video visits (eVisits) to patients to address their health concerns. If you require an urgent appointment, please contact your clinic.

Email Bookings

We are happy to share that our email booking option is now accepting virtual appointment requests.

Email to schedule a virtual visit (telephone or video).

In order to book an appointment by email you must have an email consent on file.

If you haven’t already done this, please ask your doctor to complete an email consent at your next visit.

When sending an email booking request please include your full name, date of birth, phone number, family doctor’s name, clinic location and reason for visit.

Telephone appointment:

Our Family Health Team providers are currently offering telephone appointments as the primary way to provide service for most appointment types.  These can include medication renewal, stable chronic disease follow-up, non-urgent acute conditions, short-term follow-up deemed appropriate by your provider, stable mental health follow-up and dietary counseling and follow-up.

Video Visit Appointment (eVisit):

In certain circumstances, you may be able to connect with your family physician or nurse practitioner virtually through a video visit.  Using your computer or mobile device, along with technology provided by the Ontario Telemedicine Network (OTN) or Zoom, you can have a video visit with your family physician or nurse practitioner without having to leave your home.

What is an eVisit?

An eVisit is just like a regular appointment; the only difference is that you will see and speak with your health-care provider through video. Before you start the appointment, your healthcare provider will send you an invitation with instructions to your email address on file.  Your provider will have access to your medical chart and relevant information to support your eVisit.

What do I need to do an eVisit?

You will require a private space with access to the internet, a valid email account, a personal computer, laptop, tablet or smartphone with video and audio capabilities (microphone and headphones/speaker).

Is there a cost?

No. There is no cost to you.

Will the eVisit be private?

Just like an in-office health-care appointment, your eVisit will be private and confidential. It can only be seen and heard by you and your health-care provider. These video visit platforms have been reviewed by Unity Health Toronto’s IT and Privacy departments and have technical safeguards in place to protect patients’ personal health information.

Important to note

Prenatal and Well- Baby Care (under age 2) visits will continue. If you are pregnant or have a baby, we are ensuring that all required pregnancy and well-baby visits will continue. Please call us to find out if you need to come in, or if a virtual visit can be done.

We are here for you

Please remember that we are here for you during these challenging times and we encourage you to call us if you have any questions or concerns about your health.