Visiting a patient
If you are not feeling well or are COVID positive you must not come into the hospital to ensure the safety of our patients, staff and physicians.
Unity Health currently has an Essential Care Partners policy in place. Only visitors with certain exceptions on compassionate grounds and other special safety needs are allowed in to visit.
These changes have been made to balance the safety of our patients, family members and staff, while also promoting a compassionate and healing environment. We will welcome Essential Care Partners to our hospitals in a phased approach.
View our Essential Care Partners criteria.
Masks, gowns and gloves
Violence and abuse
All elective patients (excluding maternity patients) must register at patient registration (on the first floor of the Donnelly wing) with your valid Ontario Health card and, if applicable, additional insurance coverage information. See frequently called numbers for more information.
Latex balloons are not allowed as some people may suffer severe allergic reactions. Only mylar balloons are permitted in the hospital. Mylar balloons can be purchased at our gift shop.
Cellphone use is not allowed in some patient care areas. Talking on the phone may also disturb other patients. Visitors can make phone calls in waiting areas, coffee shops and the Marketeria. During Quiet Hours (10 p.m. to 6:30 a.m.), please turn cellphones to silent mode.
Please inform your health care provider if you have brought any electrical appliances with you to the hospital (like portable devices, hairdryers and electric razors) to determine if the appliance can be safely used in your unit.
During a fire alarm, do not move through the hospital unless directed by hospital or fire department staff. All fire doors will automatically close until an all clear announcement is made. Fire exits are clearly marked throughout the hospital.
Flowers are not permitted in the intensive care and respirology units, or in any room where patients are allergic to flowers.
Influenza (flu) can be dangerous to hospital patients. During flu season (usually December to February), visitors that haven’t had their flu shot will be expected to wear a surgical mask while visiting the hospital. Masks are available at nursing stations around the hospital. Learn more.
Payment of any additional hospital charges can be made at our patient accounts cash office on the first floor of the Donnelly wing from 8 a.m. to 4 p.m., Monday to Friday. After 4 p.m. and on weekends, financial payments can be deposited in the drop slot located outside the cash office.
When you are admitted to the hospital, you will receive an identification bracelet that you must wear at all times. St. Michael's staff, doctors, residents, students and volunteers are clearly identified by their badges.
Patients who are in hospital may be vulnerable to infection. Cleaning your
hands is the most important way to prevent the spread of germs. Use the
hand sanitizer pumps located all over the hospital. Hand sanitizer is very
effective in stopping germs from spreading and won’t dry out your hands.
To clean your hands properly with hand sanitizer:
For patients - remember to clean your hands:
- Before eating
- After using the washroom
- After any contact with blood or body fluids
- When leaving your room and returning to your room
- If your hands look dirty, wash your hands with soap and water
- When entering and leaving the hospital
- Before entering and leaving the patient room
- After any contact with blood, body fluids or dirty linen
In some situations, we may ask visitors to wear protective clothing such as a mask, gown or gloves. It is important to follow instructions if there is a sign on the patient door. If you have any questions, please ask a member of the health care team.
If you are being admitted, please bring any medications you are currently taking. After your nurse reviews your medications, please make arrangements to have them sent home. The hospital will supply your medications while you are an inpatient. Any prescriptions that are needed when you are discharged can be filled at our on-site pharmacy.
Quiet Hours are from 10 p.m. to 6:30 a.m. During Quiet Hours, patients can choose one person to stay with them at the bedside. This person must be registered with the inpatient unit or Hospital Security (in the Queen Lobby), and they must wear a temporary ID badge. During quiet hours, please speak in a low voice and turn cell phones to silent mode. Learn more.
St. Michael's Hospital is a smoke-free facility. Smoking is prohibited in all areas of the hospital, both inside and outside. Failure to comply with the law could result in fines of up to $5,000 for the individual involved and $5,000 for the hospital for failing to enforce it. The no smoking bylaw is strictly enforced and fines will be levied.
We believe that everyone in the hospital has the right to decide whether or not to participate in photography and recording, including our staff. We will ask patients for consent if we are taking a photograph. If a patient or family member is taking a photograph, our staff also have the right to say yes or no. Please honour their wishes the way the hospital honours yours.
Please do not bring valuables with you to the hospital. St. Michael's is not responsible for lost, stolen or damaged property.
Hospitals can be stressful places. It is important to treat each other as compassionately and calmly as we can. St. Michael’s has zero tolerance for violence and abuse of anyone within our walls.