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Patient Relations

Frequently asked questions

What are my rights as a patient?

Read our Mission and Values to learn more.

Do you have a Patient Services Guide?

Yes. For more information on your stay in hospital, services and amenities, please read our Patient Services Guide.

How do I obtain a copy of my chart?

Your records are available by request through St. Michael’s Health Records department. Learn more, including how to make a request.

What is St. Michael’s 3.0?

In January 2015, St. Michael’s embarked on a major redevelopment project to transform patient care at our hospital. Dubbed St. Michael’s 3.0, this project includes a new patient care tower at the corner of Queen and Victoria streets, a renovated Emergency Department, and significant upgrades to improve the existing hospital space.

For more details about this project, please visit St. Michael’s 3.0.

How will upgrades and construction in the existing hospital space affect my appointment?

We’re building to serve you better. As we build the Peter Gilgan Patient Care Tower at the corner of Queen and Victoria streets and renovate existing hospital space, some doctors’ offices and clinics will move.

If you’re unsure as to the location of your clinic or doctor’s office, please call 416-360-4000 or visit Locate a St. Michael’s clinic or department.

Where do I park?

There are several parking lots close to the hospital. Learn more

I need to stay in a hotel. Are there any close by?

Several hotels have special rates for patients, families and caregivers. Remember to ask for the St. Michael’s compassionate rate when booking a room. See the map for locations. Please note: St. Michael’s Hospital has no control over the rates various hotels offer.

What are your visiting hours?

Visiting hours are daily from 6:30 a.m. to 10 p.m., with the exception of obstetrics and gynecology, neonatal ICU, mental health services, the palliative care unit and critical care.

For visiting hours in those areas, please contact us at 416-360-4000.

For more information on visiting a patient, including what you can bring, hospital charges and admitting, please visit our Visiting a Patient page.

I need information on your off-site locations. Where can I access this information?

There are five off-site family and community medicine locations outside of the main hospital. Learn more about these locations, including the St. Lawrence Health Centre, the Health Centre at 80 Bond, the Women’s Health Centre, the Wellesley - St. James Town Health Centre, our Family Practice Unit and Sumac Creek. We offer Addiction Services and Community Mental Health Services.

For clinic information, please visit our Clinic and Department Locator page.

I need to find a doctor. How do I do so?

Please go to our Find a Doctor page.