Our priority is to ensure the safety and well-being of our patients and residents, and our people.

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Only pre-approved visitors can visit patients at our sites. Please check our COVID-19 information page to learn more about what to expect for your appointment/visit and how to be approved as a visitor. >>

Book an appointment online for COVID-19 testing at one of our Assessment Centres. >>

Patient Relations

Contact us

We’re here to support you, and are committed to enhancing the patient experience.

If you would like to discuss your concerns with Patient Relations, you can call us, write to us or come in and see us.

Your feedback is important to us.

Patient Relations office

Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.

Location: We’ve moved to 1 Donnelly South. The Patient Relations office can be accessed using the Donnelly South elevators.

*Due to construction, this area is only accessible by the Donnelly South elevators. We apologize for this inconvenience.

Phone: ext. 5215 (inside the hospital)
416-864-5215 (outside the hospital)

Fax: 416-864-5509

Email: Use the contact form (select Patient Relations). Your name and email are optional, but recommended so that we can respond to your questions or concerns.

You can also email Patient Relations at patientrelationsSMH@unityhealth.to

By mail:

Patient Relations
30 Bond St. Toronto, ON
M5B 1W8