Patient voice: What it’s like to wait in the ED

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Our Stories

Patient voice: What it’s like to wait in the ED

Toronto, April 15, 2015

By Emily Holton

A patient tells us why it’s important to improve our wait times in the Emergency Department.

Improving wait times in the St. Michael’s Emergency Department has been a long journey, but we are making progress. Hearing Patty’s story, we know there is more work to do. This short video explores a new process that St. Michael’s is piloting to help get patients such as Patty admitted as soon as possible. By predicting and communicating a patient’s expected date of discharge early in their stay, we’ll improve hospital-wide planning and our patients’ experiences.

This work is part of St. Michael’s annual Quality Improvement Plan. Get a quick overview of the plan and our quality priorities for 2015-16. Learn more about our work to continually improve quality of care at St. Michael’s at

About St. Michael's Hospital

St. Michael’s Hospital provides compassionate care to all who enter its doors. The hospital also provides outstanding medical education to future health care professionals in 27 academic disciplines. Critical care and trauma, heart disease, neurosurgery, diabetes, cancer care, care of the homeless and global health are among the hospital’s recognized areas of expertise. Through the Keenan Research Centre and the Li Ka Shing International Healthcare Education Centre, which make up the Li Ka Shing Knowledge Institute, research and education at St. Michael's Hospital are recognized and make an impact around the world. Founded in 1892, the hospital is fully affiliated with the University of Toronto.

Media contacts

For more information, or to arrange an interview with Dr. Bierman, please contact:

Leslie Shepherd
Manager, Media Strategy, St. Michael's Hospital

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