New information desk saves time and energy

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Our Stories

New information desk saves time and energy

Toronto, March 4, 2015

By Iram Partap

John Francis Carsone at the new information desk
John Francis Carsone is one of the volunteers running the new information desk at the health centre located on Queen St. E. (Photo by Yuri Markarov)

A new information desk in the lobby of 61 Queen St. E. has made it easier for patients to visit the building.

The desk is open every morning Monday to Thursday, helping the patients who visit the site’s nine floors every year for everything from blood tests to well-baby checkups, gynecology appointments or to participate in research in the Clinical Nutrition and Risk Modification Centre.

Although there is an interactive touch screen directory on the back wall of the lobby, not everyone knows how to use it, said John Francis Carsone, one of the two volunteers who mans the desk.

“People want to be reassured of where they’re going,” he said. “I can help do that.”

Michael Kidd, director of Volunteer Services, said they realized there was a need for an information desk at 61 Queen because so many patients were going to the blood lab on the first floor, asking for directions.

About St. Michael's Hospital

St. Michael’s Hospital provides compassionate care to all who enter its doors. The hospital also provides outstanding medical education to future health care professionals in 27 academic disciplines. Critical care and trauma, heart disease, neurosurgery, diabetes, cancer care, care of the homeless and global health are among the hospital’s recognized areas of expertise. Through the Keenan Research Centre and the Li Ka Shing International Healthcare Education Centre, which make up the Li Ka Shing Knowledge Institute, research and education at St. Michael's Hospital are recognized and make an impact around the world. Founded in 1892, the hospital is fully affiliated with the University of Toronto.

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