COVID-19 information for patients and families

To help protect our people, patients and communities, we are screening everyone who enters our main hospital buildings. Some of our entrances may be closed or have reduced access.

Please check our COVID-19 information page for more updates before coming to our sites.


Accessibility

Alerts

Parts of St. Michael’s will be affected by construction as significant upgrades are made to existing hospital space and a new patient care tower is built. Thank you for your patience and understanding. If you have any questions about how construction may affect your visit, please contact BuildingSMH@smh.ca.

St. Michael’s Hospital understands that service disruptions impact your planning and ability to get and from your appointments. We aim to use multiple means of communication to let patients, staff and visitors know about service disruptions at our sites. Notices will be posted in key places throughout the hospital. Service disruption notices (that could affect access to the hospital) will also be posted at the top of this webpage.

In the event of a fire alarm or other emergency situation that affects the hospital, emergency instructions will be communicated to you through overhead announcements and direct communication with staff members.

Please contact the security supervisor on duty at 416-864-5323 for further information in regards to our emergency procedures.

St. Michael’s Hospital is committed to fostering a healthy and positive setting that respects the personal worth of each member of the hospital community. Affirmation Statement

Read the links below for more information:

Wheelchair iconWheelchair access

30 Bond St. (Main hospital site)

  • The Queen Street and Shuter Street entrances are wheelchair accessible. The Bond entrance is not wheelchair accessible.
  • Wheelchairs are in the Queen Street lobby, across from the information desk, for patients and visitors who need to use them.
  • Wheelchair-accessible washrooms are throughout the hospital.
  • The Marketeria, Tim Hortons, Second Cup, and Chapel on site are all accessible.

61 Queen St. East (St. Michael's Health Centre)

  • The main entrance is wheelchair-accessible.

73 Regent Park Blvd. (Sumac Creek Health Centre)

  • The main entrance is wheelchair-accessible.

80 Bond St. (Health Centre)

  • The main entrance is wheelchair-accessible.

410 Sherbourne St. (Health Centre at 410/St. James Town Health Centre)

  • The main entrance is wheelchair-accessible.

140 The Esplanade (St. Lawrence Health Centre)

  • The main entrance is wheelchair-accessible.

55 Queen St. East

  • The main entrance is wheelchair-accessible.

Li Ka Shing Knowledge Institute

  • The building is accessible from street level and from the main hospital via the bridge from the third floor Cardinal Carter wing.

Wheel Trans pick up and drop-off locations

  • The Queen Street entrance at the south end of the hospital.

 

Deaf, deafened and hard of hearing iconFor deaf, deafened and hard of hearing patients and staff

TTY telephone units for the hearing impaired are on hand throughout the hospital. You can request a TTY unit when you arrive at the hospital.

Interpretation Services iconInterpretation services

If you are more at ease speaking a language other than English, an interpreter can be arranged for you at no cost. Tell your health care provider and they will arrange an interpreter for you (either by telephone or person to person), based on your visit type.

You can also find a translation aid on our website for use by doctors, nurses and health care professionals with more than 150 commonly used words and short-phrases for the 15 most commonly spoken languages in Ontario.

Patient escorts

If you need someone to help during your visit, ask at the information desk and someone may be able to help you. Please note that staff and volunteers can not lift or transfer you.

Service animals iconService animals

Your service animal is welcome to come with you to your appointments. If you will be admitted to hospital, please inform the surgical pre-admission/ nursing unit in advance of to ensure that your service animal can be looked after.

Note that there may be some instances where other plans may need to be made, but every effort will be made to ensure you have access to your service animal.

Sign Language iconSign language interpreter (ASL interpreter)

If you would like a sign language interpreter for your visit, please let your health care provider know prior to appointment or as soon as possible.

Contact us

If you have any questions or concerns about accessibility at St. Michael’s, contact our Patient Relations department at 416-864-5215 or patientrelationsSMH@unityhealth.to.

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Accessibility Plan
Accessibility Policy
Related Links