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SOAPEE iconOur Performance

Explore our Indicators

Explore our performance by viewing specific quality indicators or navigating by our dimensions of quality: safety, outcomes, access, patient centeredness and efficiency.


Keeping patients safe during their care and treatment. See the indicators.


Measuring the effectiveness of types of care to ensure we are following evidence about who will benefit. See the indicators.


Looking at the time required to access St. Michael’s services – inpatient, outpatient and Emergency. See the indicators.

Patient Centeredness

Survey responses from patients to measure their perceptions of their experience at St. Michael’s. See the indicators.


These indicators look at how St. Michael’s manages its financial resources to ensure maximum cost benefit. See the indicators.

Using Our Performance Indicators

These performance indicators do not provide medical advice nor do they guarantee access to the hospital’s services. Please talk to your doctor about treatment and which hospital will be best for your care.

Submit Comments

If you have comments or feedback about our performance indicators, please let us know.

For More Information

Please review common questions or contact:

Communications and Public Affairs
St. Michael's
30 Bond Street
Toronto, Ontario
M5B 1W8, Canada
Phone: 416-864-5034
Email: communications@smh.ca