Our Performance

Patient Centeredness Indicators

St. Michael’s wants to make sure that every patient who walks through our doors receives the best possible care. But more than that, we also want patients to have a good experience during their stay at St. Michael’s. We regularly survey our patients to learn what they think about all aspects of their stay with us. This data is used to constantly improve our services. The surveys include dozens of questions but the province requires that we report on two – patient satisfaction and whether or not a patient would recommend the hospital to friends and family.

Key Indicators

Patient satisfaction

This graphs shows the percentage of patients each quarter who rated the quality of the care that they received at St. Michael's as a 9 or 10.


Inpatients who would recommend St. Michael's

This graph shows the percentage of inpatients each quarter who would definitely recommend St. Michael's to friends or family.