COVID-19 information for patients and families

To help protect our people, patients and communities, we are screening everyone who enters our main hospital buildings. Some of our entrances may be closed or have reduced access.

Please check our COVID-19 information page for more updates before coming to our sites.

Text size: a a a

Excellence in Quality

Our plan to keep you safe and provide a great experience

In health care our top priorities, above all else, are to keep our patients, residents and our people safe and deliver high-quality care. As a new network, we have the opportunity to set goals to do this across three sites, allowing us to build off of one another’s strengths and share best practices across our teams. This Quality Improvement Plan is the first for our new network between Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, and it identifies measurable steps we will take over the next year to create a safer environment to deliver care, and to improve patient and resident experience.

2018-19 Quality Improvement Plan

At a glance

Image of Quality Improvement Plan
Long-term care

View as pdf file

View the full document submitted to Health Quality Ontario (pdf file)

View a detailed spreadsheet of our targets and change plans (pdf file)