Excellence in Quality

Improving the patient experience at St. Michael's Hospital

St. Michael’s Hospital 2016-17 Quality Improvement Plan

OUR COMMITMENT TO PATIENTS AND FAMILIES

At St. Michael’s, our commitment is to provide the best possible experience to our patients, their caregivers and families. Whether someone comes to us in an emergency, to treat a chronic health issue or to receive care in our community and primary health programs, we want to ensure health-care needs are met and that patients have a positive experience throughout their care journey. Our Quality Improvement Plan was designed to reflect our commitment to driving value as defined by the experiences of our patients. This document outlines our improvement plans for 2016-17, and our successes and challenges this past year.

ST. MICHAEL’S 2016-17 QUALITY IMPROVEMENT PLAN: AREAS OF FOCUS

St. Michael’s 2016-17 QIP builds on the feedback from our patients, families, staff, physicians and leaders, plus the successful achievements from our quality improvement work in 2015-16. We believe that by listening to what our patients and staff told us, we have identified further areas for improvement that will contribute to the provision of high-quality care each day. The following sections describe our areas of focus for 2016-17 and highlight three important themes: Keep Me Involved, Keep Me Safe and Make My Transition from Hospital Seamless.

Image of two people who are involved
KEEP ME
INVOLVED
Image of someone keeping another person safe
KEEP ME
SAFE
Image of someone being help through a transition
MAKE MY TRANSITION
FROM THE HOSPITAL
SEAMLESS


Image of Quality Strategic Framework

Quality Improvement Plan:
One-pager about our priorities
Image of 2016-17 Quality Improvement Plan

Our blueprint for quality improvement: Quality Improvement Plan
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The St. Michael's quality journey: Quality Strategic Framework

Quality Improvement Plan 2016/17: Our commitment to you and your family

At St. Michael’s, our commitment is to provide the best possible experience to our patients, their caregivers and families. Whether someone comes to us in an emergency, as part of the management of a chronic health issue or as families receiving care in our community and primary health programs, we want to ensure your health-care needs are met and that you have a positive experience throughout the interaction.

How we’re doing

See the numbers on our safety, outcomes, access, patient centeredness and efficiency.