Who We Are

Excellence in Quality

Continuous quality improvement – the ongoing pursuit of doing things better – is a commitment that St. Michael’s staff, physicians and leadership make for our patients each and every day.

We believe that when our patients are safe, have great outcomes, don't have to wait, have care organized around their priorities and are treated equitably and efficiently, we are delivering high-quality care. Our common goal is to provide the best possible experience for all patients and their families, at all times.

Our focus in 2015-16

Every year, St. Michael’s plans new projects and changes to improve the quality and safety of our care. Building on successes and learnings from last year, our 2015-16 Quality Improvement Plan focuses on four main areas: smoother transitions, hand washing, preventing falls and right medication. Learn more

Image of smoother transitions
Image of hand washing
Image of preventing falls
Image of right medication

Quality at St. Michael’s: Medication Reconcilliation

It’s our job to ensure we know as much as possible about the medications our patients are taking – how many, how much and how often. Learn how St. Michael’s is improving the process that best tracks this information. If you would like to access this video in a different language, please visit our YouTube page
Image of Quality Strategic Framework

The St. Michael's quality journey: Quality Strategic Framework
Image of 2015-16 Quality Improvement Plan

Our blueprint for quality improvement: 2015-16 Quality Improvement Plan

How we’re doing

See the numbers on our safety, outcomes, access, patient centeredness and efficiency.