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Excellence in Quality

Improving the patient experience at St. Michael's

There are no limits to quality and safety in health care: we believe that we can always do better.

Dozens of projects are underway across St. Michael’s to make sure your care is – and stays – as safe and effective as possible. Our overall goal is to make sure you and your family have the best-possible experience at St. Michael’s.


2017-18 Quality Improvement Plan

Every year, the hospital sets specific targets for the defined and measurable improvements we aim to achieve within the next 12 months. It’s focused on targets and initiatives that can advance three main patient priorities:

Image of Quality Improvement Plan

Download the full report
  Image of One-pager about our priorities

Download the one-page summary

PROTECT ME FROM HARM

  PROJECTS:
  • Protect patients from hospital-acquired infection through consistent hand-washing. Goal: Increase staff hand-washing to 66 per cent.
  • Prevent hospital-acquired anemia by reducing unnecessary, daily blood tests. Goal: Reduce daily bloodwork for inpatients in General Internal Medicine by 10 per cent.
  • Prevent staff injuries from lifting and repositioning patients. Goal: Reduce these injuries by 10 per cent.

USE MY TIME WISELY

  PROJECTS:
  • Shorter waits in the Emergency Department. Goal: Shorten ED wait times for less complex patients by 12.5 per cent.

USE MY KNOWLEDGE, BUILD MY KNOWLEDGE

  PROJECTS:
  • Empower inpatients with the right information for a smoother transition home. Goal: 65 per cent of inpatients feel that they had enough information when they left the hospital.
  • Strengthen and grow our Patient, Family and Community Advisory Program. Goal: Patient care that truly reflects what’s important to our patients and families.

As required by the 2010 Excellent Care for All Act, our 2017-18 QIP was submitted to Health Quality Ontario (HQO) April 1, 2017.