COVID-19 information for patients and families

To help protect our people, patients and communities, we are screening everyone who enters our main hospital buildings. Some of our entrances may be closed or have reduced access.

Please check our COVID-19 information page for more updates before coming to our sites.

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Department of Family and Community Medicine and St. Michael’s Academic Family Health Team

Patient information

For enrolled patients: How to book an appointment

Please call your clinic Monday to Friday, between 8:30 a.m.- 5 p.m. to book your appointment. If you are unable to keep your appointment, please cancel 24 hours in advance.

What’s the reason for your visit?

Urgent medical issues

If you have an urgent medical issue please call your clinic and ask for a same day appointment with a doctor or nurse practitioner.

Prescription renewals

Your doctor will give you a prescription to last you until they need to see you again.

Pharmacists in Ontario are now able to temporarily refill medications until you are able to see your doctor. This does not apply to narcotic or sedative prescriptions.

Forms, letters and certificates (e.g. insurance, ODSP, special diet, CPP)

Please book an appointment with your physician for any form that you need filled. Expect that the turn-around time will be up to two weeks. Please fill out the portions with your information prior to giving the forms to us.

A certificate of illness or absence can only be completed by the doctor treating you or if your doctor has full knowledge of the illness.

Service costs

Most of our health services are covered by your Ontario Health Card. Please note that there are some health care services that are not insured by the Ministry of Health and Long Term Care. This includes medical care or examinations requested by someone else (for example, driver's license physicals and forms for your workplace). You may have to pay for this service yourself. Please discuss this with the doctor before you are examined.

Test follow-up

If your doctor or nurse practitioner orders a test (blood work, imaging, etc.) during your visit, please make sure you follow up on the results as requested.