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Department of Family and Community Medicine and St. Michael’s Academic Family Health Team


COVID-19 update for family health team patients

Friday, September 11, 2020

Email Bookings

We are happy to share that our email booking option is now accepting virtual appointment requests.

  • Email FHTBookings@smh.ca to schedule a virtual visit (telephone or video).
  • In order to book an appointment by email you must have an email consent on file.
  • If you haven’t already done this, please ask your doctor to complete an email consent at your next visit.
  • When sending an email booking request please include your full name, date of birth, phone number, family doctor’s name, clinic location and reason for visit.

Telephone and video appointments

For more information on telephone and video visit appointments (eVisit) please visit our appointment information webpage.

We do have access to interpretation services for telephone visits.

Urgent health care issues

  • Please call us if you have urgent health care issues. We continue to have 24-hour telephone access.
  • If you are having a medical emergency call 911 or attend the emergency room.

COVID-19 symptoms and testing

  • COVID-19 testing criteria has changed. Testing has been expanded to include ALL people with COVID-19 symptoms, and those without symptoms who are concerned they have been exposed to someone with COVID-19.
  • For additional direction you can complete the provincial COVID-19 self-assessment.
  • If you need testing we recommend that you visit one of the COVID-19 Assessment Centres
  • Please visit Toronto Public Health for updates on COVID-19 symptoms and what to do if you would like to get tested, including the locations of COVID-19 Assessment Centres.
  • If you are sick with routine cold symptoms, you likely do not need to come into the clinic to be seen. If you are concerned and need some direction or advice or if you have tested positive for COVID-19, please call us to speak with a health care provider over the phone.

After-Hours Urgent Care Clinics

We are continuing to provide urgent after hours care. Please call us first to be prescreened over the phone.

Monday Urgent Care
Health Centre at 80 Bond- 416 864 3011
(Phone pre-screening required: phones open 5 p.m to 8 p.m. Last patient registered at 7:30 p.m.)

Tuesday Urgent Care
St. Lawrence Health Centre-416 864 6000
(Phone pre-screening required: phones open 5 p.m to 8 p.m. Last patient registered at 7:30 p.m.)

Wednesday Urgent Care
410 Sherbourne- 416 867 3728
(Phone pre-screening required: phones open 5 p.m to 8 p.m. Last patient registered at 7:30 p.m.)

Thursday Urgent Care
St. Jamestown Health Centre (410 Sherbourne)- 416 864 3096
(Phone pre-screening required: phones open 5 p.m to 8 p.m. Last patient registered at 7:30 p.m.)

After-Hours Urgent Care (after hours phone support by the on call family medicine resident)
If you have health concerns during the evenings and weekends outside of these hours please call your clinic number and listen to the voice recording to be connected to family medicine resident doctor on-call.  Our family residents are on call outside regular hours as needed. Please don’t hesitate to call.

Weekend Urgent Care Clinics

We are still here to provide you with care over the weekend.

Please call us first to be prescreened over the phone. You will be able to speak to a member of our care team who will complete an assessment and provide further direction. If it is decided that you do need to come into clinic on Saturday or Sunday you will be given an appointment time at the time of your call.

Saturday Urgent Care
St. Jamestown Health Centre (410 Sherbourne)- 416-864-3096
(Phone pre-screening required: phones open 9 a.m. to 4 p.m. Last patient registered at 3:30 p.m.)

Sunday Urgent Care
Sumac Creek Health Centre (73 Regent Park Blvd.) - 416-864-3022
(Phone pre- screening required: phones open 9 a.m. to 4 p.m.)

After-Hours Urgent Care (after hours phone support by the on call family medicine resident)
If you have health concerns during the evenings and weekends outside of these hours please call your clinic number and listen to the voice recording to be connected to family medicine resident doctor on-call.  Our family residents are on call outside regular hours as needed. Please don’t hesitate to call.

Please call your clinic number to be connected with our weekend and after hours urgent care.

Friendly reminder about our clinic numbers

If you need medical care during regular business hours, on the weekend, or after-hours you can call your clinic to speak with a member of our team.

If you are calling after 5 p.m., and have an urgent medical issue that is not a medical emergency, you can contact the St. Michael’s Locating department and ask to speak with the family medicine resident doctor on call. You can reach locating by calling your clinic, and pressing “1” to be connected.

Please find our clinic phone numbers below.

Clinic Location Phone number
Sumac Creek Health Centre 73 Regent Park Blvd. 416-864-3022
410 Health Centre 410 Sherbourne (4rd floor) 416-867-3728
St. James Town Health Centre 410 Sherbourne (Ground floor) 416-864-3096
80 Bond St. Clinic 80 Bond Street 416-864-3011
61 Queen 61 Queen Street East (4th floor) 416-867-7426 or
416-867-7426
St. Lawrence Health Centre 140 the Eslplanade 416-864-6000

Prescription renewals

Please ask your pharmacy to send prescription renewals by fax. Your pharmacist may also be able to extend prescriptions for some chronic medications.

Thank you,

St. Michael’s Hospital Academic Family Health Team Leadership