Department of Family and Community Medicine and St. Michael’s Academic Family Health Team
Urgent Medical Care Services
Our Family Health Team is committed to supporting your health care needs.
During regular clinic hours, our Family Health Team is available to help you with urgent illnesses or injuries that require same-day assessment. Our regular clinic telephone hours are from 8:30 a.m. to 5 p.m. If you are not sure if your concern is urgent, please call anyways! We are happy to help determine the most efficient way for you to get care.
If you experience a serious life-threatening medical emergency, always go to your nearest emergency department or call 911.
What is NOT an urgent or same-day concern?
- Prescription renewals: your pharmacy can fax a request to your provider or provide you with a bridging supply of non-narcotic medications
- Forms: these should be dropped off in clinic for your regular provider to complete (please provide two weeks for completion)
Important information about changes to locations for Family Health Team appointments
In response to the provincial directive permitting gradual restart of non-essential and elective health services, we are beginning to slowly and gradually increase our in-person availability. As of Monday, July 6, we will be expanding our hours at some of our clinics. Please click on your individual clinic for their new hours.
- Patients of the 61 Queen St. East Family Practice and St. Lawrence clinics will have their appointments at 80 Bond. St. Lawrence will remain open for in person appointments on Thursdays.
- Patients of the 80 Bond clinic will continue to have their appointments at 80 Bond.
- Patients of the Health Centre at 410 and St. James Town clinics will have their appointments at Sumac Creek. 410 and St. James Town will be open for in person appointments on Wednesdays.
- Patients of Sumac Creek clinic will continue to have their appointments at Sumac Creek.
Please review the table below to see where your in person appointment will be. Virtual appointments by phone or video will still be offered outside of these hours depending on your doctors' availability.
Locations and hours
| Location | Days open and Hours |
|---|---|
| Health Centre at 80 Bond St. | Monday to Friday 9 a.m. to noon and 1 to 5 p.m. Last patient registered at 4:30 p.m. |
| St. Lawrence Health Centre | Tuesday and Thursday 9 a.m. to noon and 1 to 5 p.m. Last patient registered at 4:30 p.m. |
| 61 Queen Health Centre | Monday and Friday For Pre Natal and Well Baby Visits ONLY 9 a.m. to noon and 1 to 5 p.m. Last patient registered at 4:30 p.m. |
| Health Centre at 410 Sherbourne St. and St. Jamestown Health Centre | Monday and Wednesday 9 a.m. to noon and 1 to 5 p.m. Last patient registered at 4:30 p.m. |
| Sumac Creek Health Centre | Monday to Friday 9 a.m. to noon and 1 to 5 p.m. Last patient registered at 4:30 p.m. |
We continue to ask that patients call the clinic first to speak with a health care provider before coming in. These days and locations will include:
|
Monday Urgent Care |
Tuesday Urgent Care |
Wednesday Urgent Care- |
Thursday Urgent Care |
Saturday Urgent Care |
Sunday Urgent Care |
If you have health concerns outside of these hours on the weekend please use our after-hours phone line. |
After-Hours Urgent Care (ask for the family medicine resident on-call) If you have health concerns during the evenings and weekends outside of these hours please call your clinic number and listen to the voice recording to be connected to family medicine resident doctor on-call. Our family residents are on call outside regular hours as needed. Please don’t hesitate to call. |
Please call your clinic number to be connected with our weekend and after hours urgent care.
Call to book an appointment
We are still providing the majority of your call virtually, so it is important to book ahead instead of just dropping in to a clinic location. You may be seen at a location other than your normal clinic. Be sure to note your appointment location when booking your visit.
If you are calling after 5 p.m., and have an urgent medical issue that is not a medical emergency, you can contact the St. Michael’s locating department and ask to speak with the family medicine resident doctor on call. You can reach locating by calling your clinic, and pressing “1” to be connected.
If you must come to any of our clinics without phoning first, you will be screened at the front door and will be asked about your health issues. Instead of being seen in the clinic, an appointment may instead be booked for a telephone visit at a later date.
Evening Urgent Care Clinics are reopening
Our weekday evening urgent care clinics will be reopening Monday to Thursday. We continue to ask that patients call the clinic first to speak with a health care provider before coming in. These days and locations will include:
Please check out our Urgent Care page for more information.
Thank you
As the situation surrounding COVID-19 is rapidly changing, we will make every effort to keep you updated with any changes to our clinic operations. We are committed to continuing to provide our community with high quality and compassionate care and hope to resume our regular practices as soon as it is safe to do so. Thank you for your understanding.
