Visiting us

Visiting a patient

Visiting hours are daily from 11 a.m. to 9 p.m., with the exception of obstetrics and gynecology, neonatal ICU, mental health services, the palliative care unit and critical care. For visiting hours in these areas, please contact us at 416-360-4000.

Two visitors per patient are allowed at one time. Exceptions can be made in special circumstances.

If you are visiting after 9 p.m., enter through the Queen Street entrance and register with security, who will approve the visit and assign you a temporary identification badge.

If you are experiencing fever, cold or flu like symptoms, diarrhea or vomiting, please do not visit patients.

What you need to know about:

Admitting
Balloons
Cellphones
Electrical appliances
Fire safety
Flowers
Hospital charges
Identification badges
Infection control
Masks, gowns and gloves
Medications
Smoking
Taking pictures/recordings
Valuables
Violence and abuse

Admitting

All elective patients (excluding maternity patients) must register at patient registration (on the first floor of the Cardinal Carter wing) with your valid Ontario Health card and, if applicable, additional insurance coverage information. See frequently called numbers for more information.


Balloons

Latex balloons are not allowed as some people may suffer severe allergic reactions. Only mylar balloons are permitted in the hospital. Mylar balloons can be purchased at our gift shop.


Cell phones

Cell phone use is not allowed in some patient care areas. Talking on the cell phone may also disturb other patients. Visitors can make phone calls in waiting areas, coffee shops and the Marketeria.


Electrical appliances

Please inform your health care provider if you have brought any electrical appliances with you to the hospital (like portable devices, hairdryers and electric razors) to determine if the appliance can be safely used in your unit.


Fire safety

During a fire alarm, do not move through the hospital unless directed by hospital or fire department staff. All fire doors will automatically close until an all clear announcement is made. Fire exits are clearly marked throughout the hospital.


Flowers

Flowers are not permitted in the intensive care and respirology units, or in any room where patients are allergic to flowers.


Hospital charges

Payment of any additional hospital charges can be made at our patient accounts cash office on the first floor of the Cardinal Carter wing from 8 a.m. to 4 p.m., Monday to Friday. After 4 p.m. and on weekends, financial payments can be deposited in the drop slot located outside the cash office.


Identification badges

When you are admitted to the hospital, you will receive an identification bracelet that you must wear at all times. St. Michael's staff, doctors, residents, students and volunteers are clearly identified by their badges.


Infection control

Patients who are in hospital may be vulnerable to infection. Cleaning your hands is the most important way to prevent the spread of germs. Use the hand sanitizer pumps located all over the hospital. Hand sanitizer is very effective in stopping germs from spreading and won’t dry out your hands.

To clean your hands properly with hand sanitizer:

Instructions on how to clean your hands properly with hand santizer: 1. Apply one to two pumps of product to palms of dry hands. 2. Rub hands together, palm to palm. 3. Rub in between and around fingers. 4. Rub back of each hand with palm of other hand. 5. Rub finger tips of each hand in opposite palm. 6. Rub each thumb clasped in opposite hand. 7. Rub hands until product is dry.8. Once dry, your hands are safe.

For patients - remember to clean your hands:

  • Before eating
  • After using the washroom
  • After any contact with blood or body fluids
  • When leaving your room and returning to your room
  • If your hands look dirty, wash your hands with soap and water
Family and visitors should also clean their hands:
  • When entering and leaving the hospital
  • Before entering and leaving the patient room
  • After any contact with blood, body fluids or dirty linen


Masks, gowns and gloves

In some situations, we may ask visitors to wear protective clothing such as a mask, gown or gloves. It is important to follow instructions if there is a sign on the patient door. If you have any questions, please ask a member of the health care team.


Medications

If you are being admitted, please bring any medications you are currently taking. After your nurse reviews your medications, please make arrangements to have them sent home. The hospital will supply your medications while you are an inpatient. Any prescriptions that are needed when you are discharged can be filled at our on-site pharmacy.


Smoking

St. Michael's Hospital is a smoke-free facility. Smoking is prohibited everywhere in the hospital and within nine metres of any entrance or exit. Failure to comply with the law could result in fines of up to $5,000 for the individual involved and $5,000 for the hospital for failing to enforce it. The no smoking bylaw is strictly enforced and fines will be levied.


Taking pictures/recordings

We believe that everyone in the hospital has the right to decide whether or not to participate in photography and recording, including our staff. We will ask patients for consent if we are taking a photograph. If a patient or family member is taking a photograph, our staff also have the right to say yes or no. Please honour their wishes the way the hospital honours yours.


Valuables

Please do not bring valuables with you to the hospital. St. Michael's is not responsible for lost, stolen or damaged property.


Violence and abuse

Hospitals can be stressful places. It is important to treat each other as compassionately and calmly as we can. St. Michael’s has zero tolerance for violence and abuse of anyone within our walls.