Our Stories

St. Michael’s 2017-18 Quality and Safety Priorities

Toronto, April 12, 2017

our 2017-18 QIP priorities
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There are no limits to quality and safety in health care: we believe that we can always do better.

Every year, St. Michael’s sets new quality and safety goals and targets to achieve in the next 12 months. Our overall quality goal is to make sure you and your family have the best possible experience at St. Michael’s.

St. Michael’s 2017-18 Quality Improvement Plan focuses on three central dimensions of the patient experience, summarized in three simple statements from our patients:

Protect me from harm

Above all, St. Michael’s first responsibility and priority is to keep patients and staff safe. The goal is to prevent harm wherever possible, and build a singular culture of safety.

Use my time wisely

Patients’ time matters. Long waits and slow transitions undermine the patient’s experience as well as the hospital’s quality of care.

Use my knowledge, build my knowledge

This theme is born of an exciting, growing movement within St. Michael’s and across health care to put patients and their families at the centre of health-care planning and delivery. The goal is to make sure that St. Michael’s care truly reflects what’s important to patients and families.

Please check out our summary infographic for details on how we’ll put these priorities into action. To read the full plan and learn more about quality at St. Michael’s, visit

About St. Michael's Hospital

St. Michael’s Hospital provides compassionate care to all who enter its doors. The hospital also provides outstanding medical education to future health care professionals in 27 academic disciplines. Critical care and trauma, heart disease, neurosurgery, diabetes, cancer care, care of the homeless and global health are among the hospital’s recognized areas of expertise. Through the Keenan Research Centre and the Li Ka Shing International Healthcare Education Centre, which make up the Li Ka Shing Knowledge Institute, research and education at St. Michael's Hospital are recognized and make an impact around the world. Founded in 1892, the hospital is fully affiliated with the University of Toronto.

See More of Our Stories in 2017