‘Extra eye’ improves patient experience

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Our Stories

‘Extra eye’ improves patient experience

Toronto, November 4, 2016

By James Wysotski

NP Haytham Sharar follows up by phone with a discharged patient referred to him after remote monitoring by a CCAC nurse

Haytham Sharar, a nurse practitioner in the Heart Failure Clinic, follows up by phone with a discharged patient referred to him after remote monitoring by a Community Care Access Centre nurse. (Photo by Yuri Markarov)

Patients at the Heart Failure Clinic know help is just a phone call away.

If they notice sudden leg swelling or shortness of breath, the clinic’s nurse practitioner, Haytham Sharar, can advise them.

But what if they don’t recognize these symptoms of congestive heart failure?

A recent quality improvement initiative pursued by Ada Andrade, a nurse practitioner in the Heart and Vascular Program, helped people who didn’t realize they needed it.

While on placement at the Ottawa Heart Institute in 2013 during her master’s in quality improvement and patient safety, Andrade was inspired by the hospital’s remote monitoring of discharged patients. With the goal of reducing readmission rates, she envisioned adapting it for St. Michael’s Hospital.

Sharing the same goal, the Ontario Telemedicine Network and the Community Care Access Centre partnered with St. Michael’s heart failure team in a six-month pilot program that ended in June.

Using OTN’s remote-monitoring equipment, a CCAC nurse checked in daily with patients discharged from St. Michael’s and followed in the heart failure clinic. If signs and symptoms of heart failure and deterioration were detected, the nurse contacted Sharar so that he could call the patient to confirm and determine if a visit to the clinic or other steps were required for further tests or a change in medications.

“This program made a difference in patients’ lives because we kept them out of the hospital."
– Haytham Sharar, nurse practitioner in the Heart Failure Clinic

Primarily elderly patients with comorbidities, “some didn't realize they had developing problems that were worthy of a call or visit, like weight gain or swelling,” said Sharar. Through this increased monitoring, they received help before problems got out of hand.

With fewer than 10 patients recruited to the program, the sample size may be too small to make generalizations about its effectiveness at lowering readmission rates, said Andrade. Data won’t be available until later this fall.

Regardless, both Andrade and Sharar know the program improved the patient experience.

“The patients love it, but more importantly, so do the caregivers,” said Sharar. “They have an extra eye looking at their loved ones and they know there is somebody there they can rely on and call any time. This gives them relief.”

About St. Michael's Hospital

St. Michael’s Hospital provides compassionate care to all who enter its doors. The hospital also provides outstanding medical education to future health care professionals in 27 academic disciplines. Critical care and trauma, heart disease, neurosurgery, diabetes, cancer care, care of the homeless and global health are among the hospital’s recognized areas of expertise. Through the Keenan Research Centre and the Li Ka Shing International Healthcare Education Centre, which make up the Li Ka Shing Knowledge Institute, research and education at St. Michael's Hospital are recognized and make an impact around the world. Founded in 1892, the hospital is fully affiliated with the University of Toronto.

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