St. Michael’s sets quality improvement priorities for 2016-17

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Our Stories

St. Michael’s sets quality improvement priorities for 2016-17

Toronto, April 1, 2016

By Melissa Di Costanzo

Dr. James Maskalyk speaks to a class of residents
Download a one-page summary of St. Michael’s quality and safety priorities for 2016-17

Every year, St. Michael’s plans new projects and changes to improve the quality and safety of our care. Building on successes and learnings from last year, our 2016-17 Quality Improvement Plan focuses on keeping you involved and safe, and ensuring your transition from hospital is seamless. Read on to discover more detail about our priorities.

We recognize that our patients come to us with a variety of needs and diverse backgrounds. Some are coming from far away to see specialists, others are our neighbours, and some visit because they work nearby.

We’re making it a priority to listen to our patients and their families.

Our aim this year is to find the best ways patients can help us improve their experience at the hospital. We will accomplish that by the following activities:

  • Patient and Family Advisors: We recognize patients come to us with a variety of needs and diverse backgrounds. We continue to add patient and family adviser positions to help patients and their caregivers have active dialogue, help inform priorities and have input into areas that are important to them.

  • Patient and Family Advisory Councils: these are one-way in which patients and their families can have active dialogue with our health teams on priorities to improve the overall patient and family experience.

As care providers, we understand patients put their trust in us at a very vulnerable time in their lives. Caring for them is a privilege, and with that privilege comes responsibility. One of our most important responsibilities is to ensure we keep patients safe. At St. Michael’s, we are relentless in our commitment to eliminating unnecessary harm. Our approach is multi-faceted. We are looking to learn from other industries that have a long experience in safety science and error reduction. We are partnering with experts from the Canadian Patient Safety Institute to teach and train our staff in patient safety techniques and tools. We will invest in systems and technologies to better understand gaps in the work we do, and will work in partnership with patients and families to redesign our processes.

We know that as patients start to feel better the best place for them to be is at home – however they define home. Our job is to ensure patients know when they may be ready to go home so that they and their support network can plan for that transition. In 2016-17, we are continuing the work we initiated last year. We will be co-designing with our patients improved discharge processes.

To learn more, visit If you have questions or feedback about quality improvement activities at St. Michael’s, please contact us at

About St. Michael's Hospital

St. Michael’s Hospital provides compassionate care to all who enter its doors. The hospital also provides outstanding medical education to future health care professionals in 27 academic disciplines. Critical care and trauma, heart disease, neurosurgery, diabetes, cancer care, care of the homeless and global health are among the hospital’s recognized areas of expertise. Through the Keenan Research Centre and the Li Ka Shing International Healthcare Education Centre, which make up the Li Ka Shing Knowledge Institute, research and education at St. Michael's Hospital are recognized and make an impact around the world. Founded in 1892, the hospital is fully affiliated with the University of Toronto.

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