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St. Michael’s discovers quality improvement through new business system

Toronto, December 30, 2014

By Karen Orme

John Gerrard uses a mobile device to scan in deliveries
John Gerrard in the Receiving Department uses a mobile device to scan in deliveries. The device is part of the hospital’s new business system. (Photo by Yuri Markarov)

My Business is hard at work throughout St. Michael’s. Whether ordering medical supplies, receiving a delivery at the loading dock, or completing payroll and finance reports, the hospital’s new integrated business system is helping staff complete non-clinical tasks more efficiently and with more information.

For John Gerrard and his colleagues in the Receiving Department, that means they now use a mobile device to scan courier labels on the parcels, envelopes, medical supplies and equipment that flow daily through their area directly into the mobile supply chain management application of My Business.

“Before My Business, I had to handwrite courier information down in a log,” said Gerrard, who works in small-parcel logistics. “Now, a quick scan puts the package’s courier tracking number directly into our receiving and delivery system.”

This allows receiving to quickly provide information to hospital staff on the status of the goods they’re waiting for. Upon delivery, recipients can digitally sign the hand-held device confirming receipt of the goods.

“It’s all about information accuracy and the ability to track and deliver goods in a timely fashion,” said Gerrard.


“It’s all about information accuracy and the ability to track and deliver goods in a timely fashion.”
- John Gerrard, Receiving Department, St. Michael's Hospital

Nuclear Medicine’s operations leader Matthew Doggart uses the My Business online purchasing application to enter his weekly orders for medical supplies such as ventilator parts and isotopes.

“Templates make it easier to navigate online ordering and product viewing,” Doggart said. “The new system also provides you with detailed information such as package size and numbers per case, pricing and tracking status of purchase order approvals. My Business makes things a lot easier and facilitates better supply management.”

In the Trauma and Neurosurgery Intensive Care Unit, clinical leader manager Elizabeth Butorac said she likes the new efficiencies of the My Business payroll application along with up-to-the-minute online Human Resource reports that help her better track personnel information in her department such as vacation time.

“Everything is accessible in one place through the online My Business portal, with information updated in real time,” Butorac said. “Before, you had to go to different areas on the intranet to find information or wait for it to be sent to you. The time entry and approvals of staff payroll hours especially has been great with new coding that ensures greater accuracy.”


“It’s an investment that’s all about ensuring staff have the right information and tools at the right time to deliver improved, streamlined back-office capabilities that support and enhance our frontline care for patients.”
- Vas Georgiou, executive vice-president and chief operations officer, St. Michael's Hospital

Updating the hospital’s key business system processes, from payroll and HR to supply and finance, is going a long way in meeting St. Michael’s corporate and quality improvement objectives, said Vas Georgiou, executive vice-president and chief operations officer.

“It’s an investment that’s all about ensuring staff have the right information and tools at the right time to deliver improved, streamlined back-office capabilities that support and enhance our front-line care for patients,” said Georgiou.

Online month-end finance reports for managers are slated to be introduced in December. Phase Two begins in 2015 with a further focus on streamlining the hospital’s finance and supply chain management.

About St. Michael's Hospital

St. Michael’s Hospital provides compassionate care to all who enter its doors. The hospital also provides outstanding medical education to future health care professionals in 27 academic disciplines. Critical care and trauma, heart disease, neurosurgery, diabetes, cancer care, care of the homeless and global health are among the hospital’s recognized areas of expertise. Through the Keenan Research Centre and the Li Ka Shing International Healthcare Education Centre, which make up the Li Ka Shing Knowledge Institute, research and education at St. Michael's Hospital are recognized and make an impact around the world. Founded in 1892, the hospital is fully affiliated with the University of Toronto.