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Respirology and Emergency Department patient feedback wanted

Toronto, August 6, 2014

By Heather Brown

A stethoscope around a doctor's neck
(Image from bigstock.com)

Between Aug. 6 and Oct. 31, the Respirology and Emergency Departments are testing a new physician feedback tool called the Physician Achievement Review Survey. This quality improvement initiative is designed to provide physicians with information about the way they provide care through the eyes of those they work with and care for.

“The results from this survey will ultimately help to enhance our patient experience,” said Dr. Doug Sinclair, the executive vice-president and chief medical officer at St. Michael’s Hospital. “The feedback will help our physicians build on individual strengths, highlight areas for professional development and support quality improvement efforts.”

Physicians must identify eight physician colleagues, eight non-physician colleagues and 25 patients to complete the survey during the evaluation period.

Patients seen in these departments during this time may be asked to complete a survey. Participation is voluntary and all feedback is anonymous and confidential.

The surveys cover five attributes of the physicians’ performance:

  1. Clinical knowledge and skills
  2. Communication skills
  3. Psychosocial management
  4. Office management
  5. Collegiality

If you have any questions or concerns about the survey contact Patient Relations at patientrelations@smh.ca or call 416-864-5215.

About St. Michael's Hospital

St. Michael’s Hospital provides compassionate care to all who enter its doors. The hospital also provides outstanding medical education to future health care professionals in 27 academic disciplines. Critical care and trauma, heart disease, neurosurgery, diabetes, cancer care, care of the homeless and global health are among the hospital’s recognized areas of expertise. Through the Keenan Research Centre and the Li Ka Shing International Healthcare Education Centre, which make up the Li Ka Shing Knowledge Institute, research and education at St. Michael's Hospital are recognized and make an impact around the world. Founded in 1892, the hospital is fully affiliated with the University of Toronto.