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Careers

Common Questions

How do I apply for a job?

Submit your application online.

How do I save my resume in text (*.txt) format?

Follow these steps.

  • Open your completed resume in your word processing software.
  • In the File menu, at the top left of most program windows, you'll find the option "Save As."
  • When you click the "Save As" option, the save window will open. Somewhere toward the bottom of the window should be a drop down window with a label that states, "Save as type," or words to that effect. By clicking the down arrow at the right of that box, you open a list of available file types. The list can sometimes be long. Just scroll down and choose "Plain Text," or "Text only," or "TXT".
  • After converting your resume, close the file and re-open. Your resume will be stripped of fancy formatting. Clean up the converted formatting in your resume. Plain text format is very basic - it doesn't recognize formatting such as bullets, bold facing or italicized text. Consider using asterisks (*) or plus symbols (+) instead of bullets. You're now ready to paste!

Do I have to answer all of the online questions even if the answers are in my resume?

Yes, all questions with an askerisk * are required.

Is a cover letter required for all applications?

A cover letter is not required, but we recommend including one as it helps us get to know you better.

Can I upload more than two documents with my resume?

You can upload a maximum of two documents.

What if I am unable to complete the application all at once?

Wait until you have all the information before completing your application. You cannot save a partially completed application for later completion.

If I apply for one position, will I be considered for other positions or do I need to apply to each job separately?

You should submit separate applications for each position that interests you. Our recruiters look outside the applicant pool and into the database only if there are no qualified applicants.

Can I submit my resume without applying to a specific job?

You can submit your resume to the Add your resume to our Resume Bank section of our site so that your skills can be entered into our database.

Do you have jobs available that aren't posted on your career site?

It's our practice is to post all available jobs.

How will I know you received my resume/application?

Shortly after applying online, you should get an e-mail acknowledging receipt of your application. If you don't receive this e-mail within 24 hours of submitting your application, please send us an e-mail to: resume@smh.toronto.on.ca.

Can I contact the hiring manager or recruiter directly?

No. We prefer that you use our online application tool so that applications are available in our database. Once your application is received, our recruiters will review your application and contact you if they have any questions about your background or experience. Our recruiters search our database regularly. If they find your skill set matches a posting, they'll be in touch with you.

How long will my resume/application be kept in your database?

Your application will be kept for a minimum of one year.

What happens after I apply?

As an equal opportunity employer, we're dedicated to a fair and equitable hiring process. After the closing date, we review all applications and the most qualified applicants will be invited for an interview. Each person interviewed will be asked to complete a Mission and Values questionnaire. In some cases, you may also be asked to do a job related exercise or bring in examples of your work. You should also be prepared to provide references who can speak to your past work experience and qualifications for the position.

What's a Job Alert?

It's a free service you register for where you tell us what type of job you're looking for and we send you an e-mail when a job matching those characteristics gets posted.

How many Job Alerts can I create?

You can create as many Job Alerts as you'd like.

How do I deactivate my Job Alert?

Go back into the Job Alert, enter your e-mail address and delete the unwanted alerts. Note that Job Alerts only remain active for four months.

Who do I contact if I'm having techical problems?

Send us an e-mail to: careers@smh.toronto.on.ca with details of the problem (page you were on, what happened, etc.). We'll reply within two business days.