Mission & Values

St. Michael's Hospital's Patient Declaration

St. Michael’s Hospital’s Patient Declaration was developed with consultation and feedback from over 1000 patients, families, caregivers and community partners. Our Patient Declaration captures, in our patients’ words, what they value at a great hospital:

In our experience at a “great hospital” we value:

  • A “patient first” approach where we are the number one priority, and our family is part of the process
  • Being treated as a person with respect and dignity from all hospital staff – patients are more than just a diagnosis
  • An organization that understands its population and treats everyone equally

When we arrive at a “great hospital” we value:

  • A clean environment
  • Having good signage and directions to help us understand where we need to go and how to get there
  • A welcoming environment that is bright, warm, and calm, and has a comfortable area for patients and visitors to wait
  • Being able to access the location through public transit and accessible parking

In the care that we receive at a “great hospital”, we value:

  • Being treated by highly skilled, knowledgeable staff members, who are caring, kind, compassionate, and friendly
  • Being treated with state-of-the-art technology and equipment, and up-to-date practices to deal with our healthcare needs
  • Having the information we need, when we need it, and communicated to us in a way we understand

In the delivery of the services we receive at a “great hospital”, we value:

  • Efficient services that respect our time, by not making us wait for appointments or to see a healthcare provider
  • Having our privacy and confidentiality respected, through private conversations and secure health information
  • Knowing that the organization is committed to creating an environment where staff can work as a team to provide the best care
  • Knowing the next steps in our care, after we leave the hospital
  • Having access to nutritious food for patients and visitors